Returns
We offer a 30-day exchange or refund guarantee. This 30-day window begins after an order has arrived with the customer.
Please note that we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund/exchange lost returns.
Orders sent back to the warehouse after the 30-day exchange or refund window has passed will be returned to the customer.
- Return address: 507, Building C, Building, Liuwei Business Center, No.4-101, Longjing Road, Bantian Street, Longgang District, Shenzhen, Guangdong,China
- Email: thewakcas@gmail.com
- Phone number: +86 13926508399
How do I request an exchange or refund?
Please follow this link to initiate your return and follow the instructions that you'll then receive on email
To qualify for a refund or exchange:
- Item must be undamaged and re-sellable
- All tags and packaging must be included.
- Items that do not meet these requirements are not eligible.
Exchange Policy
You may exchange your purchase within 30 days of the items arriving. Please note all items must be undamaged and re-sellable with original packaging in order to receive an exchange.
We will send the first exchange from our warehouse for free. For any subsequent exchanges, we will ask you to pay the cost of delivery.
Please note that we are not responsible for paying any customs charges (import duty or tax) on any exchanges. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot exchange lost returns.
To qualify for an exchange:
- Item must be undamaged and re-sellable
- All tags, clips, and packaging must be included
- Items that do not meet these requirements are not eligible.
Refund Policy
We will refund your order to the original payment method once it has been processed at the warehouse.
Please be aware this can take 7-14 days after the order arriving. You will be notified once a refund has been made.
We are unable to refund purchases to a different payment method than the one used to purchase the items.
Additional costs
Please note that we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund lost returns.
Faulty items
In the event you have received a faulty item, please contact thewakcas@gmail.com within 30 days of the item(s) arriving. Please include the following information:
- Your order number
- Which item is damaged
- A description of the problem
- Photographic evidence
