Warranty Policy

Thank you for choosing WAKCAS. We stand behind the quality of our products. This Warranty Policy outlines the terms and conditions under which WAKCAS will provide replacement services for products purchased directly from our official channels.

1. Warranty Coverage Period

WAKCAS warrants that its products will be free from defects in material and workmanship for the following periods from the date of original purchase:

  • Standard Accessories (2-Month Warranty):

    • Phone Cases

    • Phone Holders/Stands

    • Earbuds/Headphone Protective Cases

    • iPad Cases

    • Laptop Bags/Sleeves

    • Screen Protectors (Tempered Glass)

    • Lanyards/Phone Straps

  • Specific Components (3-Month Warranty):

    • Side buttons on phone cases

    • Gaskets/Washers for lanyards

    • Snap buttons on lanyards

    • Hinge mechanisms on holders/stands

    • Snap buttons on holders/stands

    • Note: This extended period applies strictly to the specific functional parts listed above, not the entire accessory.

2. What This Warranty Covers

This warranty is strictly limited to defects caused by manufacturing errors or faulty workmanship. If a product fails to perform as intended due to a production issue, we will replace it at no cost to the customer (subject to the conditions below).

3. What This Warranty Does NOT Cover (Exclusions)

This limited warranty does not cover damage resulting from:

  • Normal Wear and Tear: Fading, discoloration, or loosening of parts over time due to regular daily use.

  • Misuse or Abuse: Dropping, bending, crushing, or exposing the product to liquids, extreme temperatures, or fire.

  • Intentional Damage: Deliberate physical damage, scratches, or cuts.

  • Unauthorized Modification: Alterations, repairs, or disassembly performed by anyone other than WAKCAS.

  • Cosmetic Issues: Aesthetic defects that do not affect functionality, including but not limited to:

    • Minor surface scratches or scuffs.

    • Stains or dirt that can be cleaned.

    • Fading or peeling of logos/prints.

  • Lost or Stolen Items: We do not cover products that are lost or stolen after delivery.

4. Eligibility Requirements

To qualify for warranty service, you must meet all of the following conditions:

  • Proof of Purchase: You must provide a valid Order Number or the Email Address used to place the order.

  • Original Owner: This warranty is non-transferable and applies only to the original purchaser who bought the product directly from WAKCAS.

  • Official Channel: This warranty only applies to products purchased from the official WAKCAS website. 

5. How to Claim Your Warranty

To file a claim, please follow these steps:

  1. Contact Us: Send an email to [info@thewakcas.com] with the subject line: "Warranty Claim - [Your Order Number]".

  2. Provide Information: In your email, please include:

    • Your order number and the matching email address.

    • A clear photo or video of the defective product, specifically highlighting the issue you are experiencing.

    • A brief description of the problem.

6. Shipping and Replacement Costs

  • Approved Claims: If your claim is approved, WAKCAS will cover the cost of manufacturing and shipping the replacement product to you.

  • Denied Claims: If the damage is determined to be outside the warranty scope (e.g., physical damage), we will notify you via email. We may offer a discounted replacement at our discretion; however, you will be responsible for shipping fees if you wish to return the item.

7. Limitation of Liability

WAKCAS is not responsible for any indirect, incidental, or consequential damages arising from the use of our products (e.g., damage to your phone, tablet, or laptop caused by a defective case). Our liability is limited to the replacement of the product itself.

8. Policy Updates

WAKCAS reserves the right to update or modify this warranty policy at any time without prior notice. Please check our website for the most current version.